Down By The River Bed And Breakfast, LLC, hereafter called DBTR, understands that the protection and security of your personal information is of utmost importance. Your privacy is important to us. When DBTR gathers the information by phone or email during your reservation workup, we will not disclose, give or sell your physical address, telephone number or e-mail address to any third parties, except as follows below:
When DBTR take a reservation by phone or email, we will transfer the name, city, state and phone number onto the third party website that handles the third party online reservations. The use of this third party online reservation booking site, the third party site (click here to see their privacy policy), requires that we place a name and phone number so that we can block the room and the date of the reservation. For guests that make a reservation online, other information is required by the third party website. When reservations are made through the online third party website, DBTR is not responsible for the privacy practices or the content of this site. Consult their privacy policy for more information.
Information Collection and Use
DBTR uses the information collected to be able to contact the guest, send them information and confirmations for their stay. We also use the information to track guest’s dates of arrival and length of stay along with preferences, any food restrictions and the type of breakfast that was served during their stay.
Guest Registration
In order to make a reservation, the guest or their representative must provide DBTR their contact information (such as name, physical address, telephone number, credit card information and if volunteered their email address. Additionally we will ask for any special dietary information and restrictions so that we can provide the guest with a breakfast that meets their requirements.). This information is used to contact the guest or their representative about their stay and for other needs that may arise, such as cancellations, problems with the credit cards or lost and found items.
If you order a gift certificate online and want it sent directly to the recipient, you will need to submit the recipient’s name, phone number and address in addition to the information you have provided to make the reservation.
For billing purposes, full credit card numbers, expiration dates, and security numbers are required to complete the transactions and hold the room. This information is not kept on any DBTR computer file and paper files are shredded after credit card charges are entered in the terminal. The last 4 digits of the credit card numbers are included on the confirmation sheets that are sent to the guest.
Links
The DBTR web site contains links to other websites. Please be aware that DBTR is not responsible for the privacy practices of such other sites. DBTR encourages users of this website to read the privacy statements on any linked web site that that they visit so that they are familiar with any personally identifiable information that is collected. This privacy statement applies solely to information collected by DBTR.
Transfers and Disposal of information
DBTR reserve the right to assign, disclose or transfer any and all information that has been collected from guests to another third party in the event that DBTR is sold. If the business is dissolved the guest information will be shredded, burned or otherwise be disposed of in an appropriate manner.
© Down By The River Bed And Breakfast – revised 2010